Google just released their new help website for webmasters whose site was hacked. In this first step towards recovery, webmasters can find information about the steps and procedures they need to take in order to get their site cleaned.
According to Google, there are eight steps involved in recovering from a hacked website. The eight steps are:
- Watch the overview
- Contact your hoster and build a support team
- Quarantine your site
- Touch base with Webmaster Tools
- Assess the damage (hacked with spam) or Assess the damage (hacked with malware)
- Identify the vulnerability
- Clean and maintain your site
- Request a review
Step two (“contact your hoster and build a support team”) I particularly like. Over here at Vevida, where I work, we always contact our customers when a website of theirs get hacked into, and we always stay in touch. We even perform step eight (review) before we make a website available again. Unfortunately I know of a lot of hosting providers who are not available by telephone and/or respond slowly on e-mails, thus making it hard for website owners to get real advice and help (yes, you get the support you pay for).
You can find the Google pages here: https://www.google.com/webmasters/hacked/. More information can be found at http://googlewebmastercentral.blogspot.nl/2013/03/new-first-stop-for-hacked-site-recovery.html.
For my Dutch readers, I created an information and recovery post: "Mijn website is gehackt"