Windows Update error 0xc1420127 and 0xc190010b when upgrading Windows 8.1 to Windows 10

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Last weekend I had to update my girlfriends laptop from Windows 8.1 to Windows 10. Some might say, an easy task. Well, it wasn’t. After downloading the Windows 10 update through Windows Update, Windows Update returned errors 0xc1420127 and 0xc190010b, even using the Windows 10 media creation tool. And as always there are many reasons for these errors. In this short post, I’ll provide some possible solutions and tips.

Fixing Windows Update errors 0xc1420127 and 0xc190010b #

tl;dr, in my specific case, a WIMMount mounted image was the wrongdoer, and I had to delete that faulty mount point:

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Delete sub keys of Mounted Images and check.

  1. press Windows key and R key together
  2. type in regedit and press enter
  3. Go to the following location and delete sub keys of Mounted Images:
    "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WIMMount\Mounted Images"

(Source)

After deleting the sub key of Mounted Images in the Windows registry, the Windows 10 setup worked perfectly for me. There may be other issues involved as well when you’re facing these 0xc1420127 and 0xc190010b Windows Update errors. Therefore, here’s some more general advice:

Clean-up your system #

Lack of disk space may cause various Windows Update errors. Always keep your disk clean, regularly clean up your temporary directories and unneeded download files.

Clear all your temp directories:

  1. press Windows key and R key together
  2. type in %temp% and press enter
  3. delete the all files and folders

Clear all downloaded Windows Update files:

  1. press Windows key and E key together
  2. go to C:\Windows\SoftwareDistribution\Download
  3. delete all files and folders

Clear Windows Temp folder:

  1. press Windows key and E key together
  2. go to C:\Windows\Temp
  3. delete all files and folders

Disk Clean-up

  1. To open Disk Cleanup from the desktop, swipe in from the right edge of the screen, tap Settings (or if you’re using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings), tap or click Control Panel, type Admin in the Search box, tap or click Administrative Tools, and then double-tap or double-click Disk Cleanup.
  2. In the Drives list, choose the drive you want to clean, and then tap or click OK.
  3. In the Disk Cleanup dialog, select the checkboxes for the file types that you want to delete, tap or click OK, and then tap or click Delete files.
  4. There are more Windows locations to clean up and regain extra disk space in Windows.

(more options & information)

  • Uninstall unnecessary programs through Control Panel > Programs > Uninstall a program

Deactivate anti-virus programs #

An activated anti-virus program may interfere with the Windows 10 update, so temporarily disable your AV software. Usually there is an icon at the lower-right corner of your screen, use the left or right mouse button to pull up its menu and choose disable.

Install all available & pending Windows updates first #

It’s possible you haven’t installed all available Windows updates yet, and one of them is needed for the Windows 10 update to install successfully. Always install all available and pending updates, it keeps your computer more secure – as vulnerabilities are fixed – often makes your computer run faster as an update is more optimized.

Check for corrupted Windows files with SFC.exe #

The System File Check utility, or sfc.exe is used to verify the integrity of important Windows files. When used properly, sfc.exe repairs corrupted system files.

  1. press Windows key and type cmd
  2. when CMD is displayed in the search results, click on it with the right mouse button and choose Run as administrator
  3. type sfc /? to review its help and options, and sfc /scannow to scan your system

(more options & information)

Delete $Windows~BT directory #

When a Windows 10 update has failed, you’ll find (some of) its files in a directory C:\$Windows~BT. Before trying the update again, the directory needs to be deleted – or if all else fails, renamed. Open up a CMD command line prompt as administrator, and execute:

cd \
rd /s /q \$Windows~BT

If you’re an advanced Windows power user, you could try changing file- and directory permissions and ownership if the command should fail. Otherwise, just rename the directory:

ren \$Windows~BT \$Windows~BT.old

Fix Microsoft Windows Update Issues #

And last but not least: Learn how to keep Windows up to date, fix errors and other issues with Windows Update. Fix the problem yourself or get help from the community:
Microsoft Support website.

And that’s it. After all this, your Windows 10 update from Windows 8.1 should work just fine.

How to look up Windows error codes with Err.exe #

What’s the meaning of 0xc1420127 and 0xc190010b? Just look it up with err.exe, Err.exe is a great command-line utility for looking up error codes. Get Err.exe at http://www.microsoft.com/downloads/details.aspx?familyid=be596899-7bb8-4208-b7fc-09e02a13696c&displaylang=en (MSDN says it’s for Exchange error codes but it works for Win32 error codes and many more).

For example 0xc190010b

C:\temp\Err>Err.EXE c190010b
# as an HRESULT: Severity: FAILURE (1), Facility: 0x190, Code 0x10b
# for hex 0x10b / decimal 267 :
  MMIOERR_PATHNOTFOUND                                          mmsystem.h
  MCIERR_MISSING_COMMAND_STRING                                 mmsystem.h
  STATUS_NOTIFY_CLEANUP                                         ntstatus.h
# This indicates that a notify change request has been
# completed due to closing the handle which made the notify
# change request.
  SQL_267_severity_16                                           sql_err
# Object '%.*ls' cannot be found.
  ERROR_DIRECTORY                                               winerror.h
# The directory name is invalid.
# 5 matches found for "c190010b"

0xc1420127

C:\temp\Err>Err.EXE c1420127
# as an HRESULT: Severity: FAILURE (1), Facility: 0x142, Code 0x127
# for hex 0x127 / decimal 295 :
  MCIERR_DUPLICATE_FLAGS                                        mmsystem.h
  STATUS_INTERRUPT_VECTOR_ALREADY_CONNECTED                     ntstatus.h
# The specified interrupt vector was already connected.
  SQL_295_severity_16                                           sql_err
# Syntax error converting character string to smalldatetime
# data type.
# 3 matches found for "c1420127"

Featured image via Flickr by Alex Roberts


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3 Replies to “Windows Update error 0xc1420127 and 0xc190010b when upgrading Windows 8.1 to Windows 10”

  1. THANK YOU THANK YOU. I’d been running an old WIN 10 build (before anniversary update) for a while now because for the life of me I could not get Windows Update to successfully install the subsequent updates. I was very close to scrapping everything and just doing a full wipe and reinstall of my many many games …

    Deleting the registry for the WIMMount Mounted Images was what I was missing. The troubleshooting I found here (http://answers.microsoft.com/en-us/windows/forum/windows_8-update/uanble-to-install-windows-updates-error-code/ef2cc766-2243-4e50-94d8-ce7d16538242) only confirmed that everything with my system was OK.

    Thanks also for the additional checks and troubleshooting advice!

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